Designing your B2B SaaS Post-Sales Org Chart requires careful consideration of today’s needs as well as the needs of the business in the next 12-18 months. It takes time to find the right talent, based on both their specialties and fit with the company’s business model and life stage – so it’s critical to plan your organizational design accordingly.
In our sample org chart, we identify major departments including Professional Services, Customer Success, Account Management, Strategic Partnerships, and Support, and the key roles within them. We also indicate goals and considerations to help you think about how to customize your team to fit your unique company and growth. For example, the Strategic Partnerships department is crucial to this org by assisting and building positive relationships with customers while also creating specific programs and payment plans for clients, providing consultations, negotiating contracts, and assessing risks (see also our RevelOne Framework for Partnerships).
Designing the Right Org for Your Business
Every business is different and has its own nuances around customer segments, product offerings, and market maturity. Our dedicated Sales and Revenue Practice brings deep functional experience to organizational design. We partner with clients to develop holistic talent strategies and business-model-specific org designs. We have assisted in building teams for clients including Bazaarvoice, Bolt, and Trustly. Our B2B SaaS Post-Sales Org Chart is a great tool to start with as you embark on building out your sales org. If you still have questions or are looking for more support, feel free to contact us directly for custom org design advice.
RevelOne is a leading marketing and sales advisory and recruiting firm. We do 300+ searches a year in Marketing and Go-to-Market roles from C-level on down for some of the most recognized names in tech. For custom org design, role scoping, and retained search, contact us.